General Terms and Conditions

The Cimaises &+ brand and its associated domain name cimaises-et-plus.com are the property of the company Réservoir d'images. The company Réservoir d'images (hereinafter THE SELLER) is registered in the trade register under number RCS B430270884. Its postal address is 7 rue de Presles - 75015 Paris and its email address is contact@cimaises-et-plus.com (hereinafter THE SELLER'S ADDRESS).
Any order placed for a product listed in the online store of the website www.cimaises-et-plus.com (hereinafter THE SELLER SITE) requires prior consultation and acceptance of these general terms and conditions of sale. Clicking to confirm the order implies full acceptance of these terms and conditions. This click has the value of a "digital signature".

Object :
The purpose of these general conditions is to define the rights and obligations of the parties in the context of the online sale of goods offered by THE SELLER to the consumer.

Order confirmation:
Contractual information will be confirmed by email to the address indicated by the consumer on the order form.

Proof of transaction:
The computerized records, stored in the computer systems of THE SELLER company under reasonable security conditions, are considered as proof of communications, orders and payments between the parties.
The archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as proof.

Product Information:
Every effort has been made to ensure the accuracy of the information presented on THE SELLER'S SITE. However, THE SELLER or its suppliers are not responsible for any consequences, incidents, or special damages resulting from electronic transmissions or the accuracy of the information transmitted, even if THE SELLER was aware of the possibility of such damages. Product and manufacturer names and brands are used for identification purposes only. Product photos, descriptions, and prices are not contractually binding.

Validity period of the offer and its price:
Our prices are valid for 30 days and subject to typographical errors (prices and text). Prices are subject to change without notice and do not constitute a contractual commitment. Occasional discounts displayed on certain items ("crossed-out prices") only apply to orders placed through this site.

Delivery method:
The products are delivered to the address indicated by the consumer on the order form and only to the geographical areas that we serve.
All products leave our premises in perfect condition. The customer must notify the carrier (or postman) of any small signs of impact (holes, crushing marks, etc.) on the package, and if necessary, refuse the package. A new, identical product will then be sent to you free of charge.
The exchange of any product declared, after the fact, to be damaged during transport, without any reservation having been made upon receipt of the package, cannot be accepted.
As with any shipment, it's possible that the product may be delayed or misplaced. In such a case, we will contact the carrier to begin an investigation. Every effort will be made, as long as necessary, to locate the package. In such a case, the merchant will be reimbursed by the carrier and will deliver a new, identical package at their own expense.
We decline all responsibility for any delays in delivery times caused by the carrier, particularly in the event of loss of products, bad weather or strikes.

Delivery problem due to the carrier:
Any anomaly concerning the delivery (damage, product missing from the delivery note, damaged package, broken products, etc.) must be indicated on the delivery note in the form of "handwritten reservations", accompanied by the customer's signature.
The consumer must also confirm this anomaly by sending the carrier a registered letter with acknowledgment of receipt within two (2) working days following the delivery date, setting out said complaints.
The consumer must send a copy of this letter to the SELLER'S ADDRESS. Without this confirmation, we will not proceed with any exchange.

Delivery errors:
The consumer must notify the SELLER, on the day of delivery or at the latest on the first working day following delivery, of any claim for delivery errors and/or non-conformity of the products in nature or quality compared to the information on the order form. Beyond this deadline, any claim will be rejected.
This claim may be made to the SELLER at the SELLER'S ADDRESS.
Any claim not made in accordance with the rules defined above and within the time limits set cannot be taken into account and will release THE SELLER from any liability towards the consumer.
In the event of a delivery or exchange error, any product to be exchanged or refunded must be returned to the SELLER in its entirety and in its original packaging in perfect condition to the SELLER'S ADDRESS.
To be accepted, any return must be reported and have the prior agreement of the SELLER, who, if agreed, will reship the package to the correct address.
Shipping costs are the responsibility of the SELLER, except in the case where it turns out that the product does not correspond to the original declaration made by the consumer in the return form.

Product Warranty:
The provisions herein cannot deprive the consumer of the legal guarantee which obliges the professional seller to guarantee him against all the consequences of hidden defects in the thing sold.
The consumer is expressly informed that the SELLER is not the manufacturer of the products presented on the SELLER SITE and that the SELLER disclaims all liability for defective products.
Consequently, in the event of damage caused to a person or property due to a product defect, only the liability of the manufacturer of the product may be sought by the consumer, based on the information appearing on the packaging of the said product.
The warranty period is one year (1 year). Excluded from this warranty are all products modified or repaired by the customer or by any entity other than the service providers chosen by the SELLER.
The warranty can be extended according to the terms and conditions provided in store and on the website in the workshop section.

Right of withdrawal:
The right of withdrawal only applies to non-professional individuals.
In accordance with Articles L. 120-20, the consumer has a period of fourteen (14) calendar days to return, at his own expense, products that do not suit him. This period starts from the day the consumer's order is received. Any return must be reported in advance to the SELLER's customer service. The product must be returned with the return slip within a maximum of 14 days to the SELLER'S ADDRESS after acceptance by customer service.
Only products returned in their entirety, in their original packaging, complete and intact, and in perfect condition for resale will be accepted. Any product that has been damaged, or whose original packaging has been damaged, will not be refunded, taken back, or exchanged. This right of withdrawal is exercised without penalty, with the exception of shipping and return costs. In the event of exercising the right of withdrawal, the consumer has the choice of requesting either a refund of the sums paid or an exchange of the product. In the case of an exchange, reshipping will be at the consumer's expense.
In the event of exercising the right of withdrawal, the SELLER will make every effort to reimburse the consumer within fourteen days.
No withdrawal period is granted to professionals (companies, craftsmen, liberal professions, etc.), registered in the trade and companies register and/or the trades directory or an equivalent register in their country of origin.
In accordance with the provisions of Article L. 121-20-1 of the French Consumer Code, the aforementioned right of withdrawal is excluded for all products made to the consumer's specifications or clearly personalized. The right of withdrawal cannot therefore be exercised on custom-made products (wall lights, custom cut-outs (Article L221-28) as well as on all consumables on our site (glue, seal, etc.)

Withdrawal form:
In case of withdrawal, you must download, complete and send the form. If you do not respond, no returns will be accepted or refunded. Download the form

Usage rights:
The use of the trademarks present on the site is strictly prohibited.

Force majeure:
Neither party will have failed in its contractual obligations to the extent that their performance is delayed, hindered or prevented by an unforeseeable event of force majeure. A case of force majeure shall be considered any irresistible fact or circumstance, external to the parties, unforeseeable, inevitable, independent of the will of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts.
The party affected by such circumstances shall notify the other within ten working days following the date on which it became aware of them.
The two parties will then come together within three months, unless this is impossible due to force majeure, to examine the impact of the event and agree on the conditions under which the execution of the contract will be continued.
If the force majeure event lasts for more than one month, these general conditions may be terminated by the injured party.
Expressly, the following are considered to be cases of force majeure or unforeseeable circumstances, in addition to those usually recognized by the case law of French courts and tribunals: the blocking of means of transport, earthquakes, fires, storms, floods, lightning, the shutdown of telecommunications networks or difficulties specific to telecommunications networks external to customers.

Partial non-validation:
If one or more provisions of these general conditions are held to be invalid or declared as such pursuant to a law, regulation or following a final decision of a competent court, the other provisions shall retain their full force and scope.

Non-waiver:
The fact that one of the parties does not take advantage of a breach by the other party of any of the obligations referred to in the context of these general conditions of sale cannot be interpreted in the future as a claim to the obligation in question.

Applicable law:
These general terms and conditions are subject to French law. This applies to both substantive and formal rules. In the event of a dispute or complaint, the consumer should first contact the SELLER to obtain an amicable solution.

Protection of personal data:
All the data you provide to us is used to process your orders.

Under Law No. 78-17 of 6 January 1978 relating to information technology, files and freedoms, you have the right to rectify, consult, modify and delete the data you have communicated to us with the SELLER. This right can also be exercised online.

Disputes:
Any order placed through the SELLER'S SITE implies the customer's acceptance, without any restriction, of the SELLER's general terms and conditions of sale.
In the event of a sale to a legal entity, any dispute relating to the sale (price, general terms and conditions, products, etc.) will be subject to French law before the Commercial Court of the SELLER's registered office.