Our store is open:

• Monday to Friday: 9:00 AM–1:00 PM / 2:00 PM–6:30 PM
  
• Saturday: 9:30 AM–1:30 PM
  
  (Except for exceptional closures indicated on the home page.)

Our showroom is located in the heart of the 15th arrondissement of Paris: at 7 rue de Presles

• Metro: Lines 6, 8 and 10 (Stations: La Motte Piquet-Grenelle or Dupleix)

• Bus: 82, 80, 87, 42

• Vélib’: Station n°15105 — 84 rue de la Fédération

• Car: Street perpendicular to Avenue de Suffren

• On foot: Halfway between the Champ de Mars and La Motte-Picquet – Grenelle

Yes, of course!

Our shop is open:

• Monday to Friday: 9:00 AM–1:00 PM / 2:00 PM–6:30 PM
  
• Saturday: 9:30 AM–1:30 PM
  
  (Except for exceptional closures indicated on the homepage.)
  

On-site, you can discover our entire range of picture rails installed on displays, see the products in action, and ask all your questions.

You can also leave directly with your purchase.

No.
The store does not carry the entire catalog. To check the availability of an item before traveling, we recommend that you consult the product page on our website.

Yes.

Simply specify this in the order form, then come and collect your purchase in store during the following hours:

• Monday–Friday: 9:00 AM–1:00 PM / 2:00 PM–6:30 PM
  

A phone confirmation before your visit is recommended.

Advantage: no shipping costs.

No.
An average order (10m of rails + 10 perlon cords + 10 hooks + accessories) weighs approximately 2 kg and is easily carried by hand.

The packaging is compact (bag + bubble wrap), which allows you to travel on public transport without difficulty.

For in-stock products, delivery takes 24 to 48 hours.
For out-of-stock items, delivery times may vary.
For more information, please contact our customer service.

Yes, with the exception of items measuring over 2.60 m, which cannot be delivered due to carrier restrictions.
All our other products can be shipped without any problems.

Delivery in France (mainland, Monaco and Corsica)

Artiteq & Paulmann products (picture rails, hanging and lighting systems)

• Parcels < 150 cm: €8.00 incl. VAT
  Free delivery from €119 incl. VAT
  
• Parcels > 150 cm: €15.00 incl. VAT
  Free delivery from €159 incl. VAT

Orac Decor products (Mouldings, skirting boards, cornices, and 3D panels)

• Flat rate €19.95 incl. VAT
  
• Lengths 2.30 m: €25.95 incl. VAT

Corsica

• Parcels < 100 cm: €8.90 incl. VAT (Colissimo)
  
• Parcels > 100 cm: €29.90 incl. VAT

Yes.
We deliver to several European countries: Belgium, Luxembourg, Germany, Switzerland, Austria, Spain, Italy, Portugal, Denmark, Estonia, Hungary, Ireland, Poland, Sweden, and Finland.

We can easily ship to most European countries: please contact us by email or phone for a personalized quote including shipping costs.

Belgium, Luxembourg & Germany

• €19.90 incl. VAT
  

Switzerland

• €65 incl. VAT (Delivery via Swiss Post — customs fees requested before delivery.)
  

Austria, Spain & Italy

• €24.90 incl. VAT
  

Portugal, Denmark, Estonia, Hungary, Ireland, Poland, Sweden, Finland

• €42.90 incl. VAT
  

Yes. To change your shipping address, simply call us quickly so we can update your order before it ships.

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

This allows you to track your parcel in real-time on the carrier's website.

Shipping picture rails by carrier is not the same as shipping a standard package, containing a book or a pair of shoes for example.Indeed, shipping aluminum lengths (rails or rods) requires very specific precautions, namely:- using a long, light and strong packaging at the same time- using long and ergonomic internal bracing- using a wooden batten to stiffen the contents if necessary to face the "realities of the road"- using a carrier that takes these specificities into account.For information, the cost price of such packaging is around €5.50 incl. VAT, excluding transport costs obviously.We therefore only partially pass on this significant cost to our customers.

Simply select the desired products, add them to your cart, and then follow the order validation steps.
Once payment is complete, you will immediately receive a confirmation email.

Do not hesitate to contact us at 01 40 58 11 70 if you are unsure, have a question or a doubt.

Yes. If you wish to modify your order, please contact us as soon as possible so that we can intervene before it is shipped.
To cancel it, please contact us quickly so that we can intervene before it departs.

Overall, the answer is yes, but with some nuances. If you return the products to the store, they will be exchanged without problem, provided you bring the products back in their packaging and do so within 15 days of purchase. If you wish to exchange by mail, the conditions stated above remain valid with shipping costs at your expense (we cannot take back custom-made products).

No minimum order is required online.

Anyone can order on our website: individuals, companies, public administrations, local authorities, associations, architects, artisans, and other professionals.
Public administrations can pay for their purchases by administrative mandate.

Companies and professionals have the option to create a customer account to benefit from dedicated advantages (simplified tracking, saved contact details, adapted conditions).
They can also request a quote before finalizing their order.

We offer several secure payment methods:

• Bank card (Visa, Mastercard, etc.) via the secure BNP Paribas Mercanet solution. With Oney, you can also pay in x3 installments without fees on our website.
  
• PayPal, with the option to pay in 4 interest-free installments.
  
• Bank transfer (RIB provided at the end of the order).
  
• Bank or postal cheque (shipment after receipt of the cheque).
  
• Administrative mandate for administrations.
  
• Cash, if you pay directly at the store.

Yes. Transactions are secured via BNP Paribas Mercanet, one of the most reliable e-commerce solutions.
Your bank may also ask you for 3D Secure authentication (SMS code, date of birth, or dedicated password) to verify that you are the cardholder.

Yes. Your invoice is available as soon as your order is finalised.
It can be downloaded from your confirmation email or your customer account.
Administrations can also receive an invoice adapted to the administrative mandate.

Yes, of course. You have a legal period of 14 days after receiving your order to exercise your right of withdrawal.

Simply fill out the online withdrawal form; you will then receive a confirmation by email.

Exceptions: The right of withdrawal does not apply to custom-made products (Article L221-28), nor to adhesives and sealants, as these are perishable products.

After completing the withdrawal form, wait for customer service approval before returning your package.

Once your request is accepted, you have 14 days to return the products to the following address:

Cimaises & +
7 rue de Presles
75015 Paris

Products must be in perfect condition, unused, and accompanied by their original packaging.

Yes. Return costs are borne by the customer, except in the case of a defective product or an order preparation error.

Yes. An exchange is possible if the product is intact, unused, and returned within 14 days after customer service approval.
Exchanges are not possible for custom-made products, nor for glues and sealants.

Contact us upon receipt of the package.
In case of a defective product or an error on our part, return and re-shipping costs are entirely at our expense. We will guide you through the process (photos, packaging, return, etc.).

Your refund will be processed within 14 days of receipt and inspection of the returned products.
Damaged, dirty, used products or those without original packaging cannot be refunded.

Yes, Arti-Teq brand products are guaranteed for ten years by the manufacturer. It goes without saying that this warranty applies to proper use of the products and in compliance with their advertised technical specifications.

Orac products are guaranteed for life, provided you have used the adhesives and joints offered by the Orac range.

We offer three complementary ranges:

• Picture rails & hanging systems
• Orac Decor mouldings and panels
• Lighting and luminaires
  

Each has its own page and a dedicated FAQ to help you make your choice.

Yes. Most of our products are designed to be installed easily, even without special experience. Guides, tutorials, and practical tips are available on each product page and in the category pages.

It all depends on your needs: wall type, desired style, dimensions, load to be supported or lighting ambiance.

In each universe, we have gathered selection tips and detailed information to help you choose the most suitable solution.

Yes, in most cases.
Compatibility (tracks, wires, hooks, accessories, adhesives, lighting, etc.) is clearly indicated on each product page. If in doubt, our customer service will guide you in your choices.

All technical information — dimensions, capacities, compatibilities, installation — can be found on the product sheets and in the detailed FAQs of the "Picture Rails", "Orac" and "Lighting" categories.

Yes, we offer an installation service only for picture rails and picture hanging systems.
This service is not available for Orac products or lighting.

By choosing our installation service, you can benefit from a reduced VAT rate of 10% (instead of 20%), in accordance with the regulations applicable to work carried out by a professional.